Shipping and Returns

Payments

For your convenience and security I use PayPal to process my online order payments.

VAT Number: 188431579

I chose PayPal as our payment processor for several reasons:

Safe and Secure

With built in fraud protection and 128-bit SSL encryption, PayPal’s shopping cart is extremely safe to use and your payment information is protected. PayPal also insures your transaction up to $100,000 against fraud.

PayPal’s Buyer Protection

If you pay for an item using PayPal and you have a problem with your purchase, we will help to protect you. If you pay for an item through PayPal and you have a problem with your purchase we will look to cover you for the full amount (including postage) in the event that:

  • You don’t receive the item
  • You receive an item but it is significantly different than the description

Used by Millions

With over 56 Million Registered Users across 45 countries, PayPal (owned by Ebay) has been one of the great success stories of the Internet, and is used widely for online auctions, small e-commerce sites, and even very large enterprise e-commerce applications. PayPal processes over $14 Million in online transactions per day.

Convenient Payment Options

With PayPal, you can pay by e-check, MasterCard, Visa, Discover, American Express, debit card, and instant transfer from your bank account.

Membership Is Not Required

You DO NOT have to be a member of PayPal to purchase our products. Simply use a credit card, and you will not be required to sign up for an account. For security reasons, to purchase by debit card or by transfer, a verified PayPal account is required.

Shipping

United Kingdom

Craftship Enterprise makes every effort to ensure goods arrive in perfect condition. However, in the unlikely event of a product not being delivered within 14 days from the dispatch date (Saturdays and Sundays not included) customers should advise by e-mail. Craftship Enterprise will make every effort to locate the goods, and if necessary, send a replacement at our expense or provide a full refund. If goods arrive damaged in any way, customers should contact Craftship Enterprise within 7 days of receipt. This does not affect your statutory rights as a consumer.

The charge for post and packing within the UK is –

[charges]

If you require your goods sooner than the timescale given above, please contact us to discuss express delivery arrangements and costs.

Returns

If for any reason, you are unhappy with a product purchased from Craftship Enterprise, you can return the unused item within 14 days for a full refund or replacement. Please keep all packaging materials and return goods as they were sent to you. A returns form will be enclosed with your order, please ensure that you fill in your name and address and whether you would like a replacement.

Goods returned to us damaged or lost in return transit will not be credited.

Any goods damaged in transit to you will be replaced at no extra cost, with free delivery.

We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with these requirements.

Refunds

Refunds for valid claims will be made via the same method of payment as used to place order.

Contact Us

Craftship Enterprise
Mallett
Stronsay
Orkney
KW17 2AE
Scotland

Email: enquiries@craftshipenterprise.co.uk

VAT Number: 188431579